Tag Archives: 2010 business hits and misses

See the World Through Your Customers’ Eyes

As I read more and more Top 10 year-end lists, I realize that many of the business hits and misses center around a company’s willingness to see the world as their customers see it.   The Good:   Apple knows that every new product they launch has to delight and exceed their loyalists’ expectations.  The Bad:   Gap […]

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