Tag Archives: consumer satisfaction

Turn Customer Service on its Head

I came across an unusual app reviewed by Andy Vuong in the Denver Post in the August 15 edition.  The app is called: FastCustomer, and is available for Apple or Android devices.  Why the big deal about a customer service app?  Because it turns a company’s customer service practice on its head. Instead of waiting […]

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Customer Service–to the Nth Degree

We’ve all heard the stories about Nordstrom taking back snow tires from a valued customer, even though they have never sold snow tires; the great online service provided by Zappos and Amazon, and how exceptional customer service is embedded in the core of Jet Blue. It’s not easy for a large organization to maintain a uniform level of customer […]

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