Tag Archives: customer point-of-view

Now You’re Thinking Like a Dog!

My husband and I took our very smart (and adorable) dog on a big hike recently.  Being half adventure-dog and half love-bug, he can’t wait to get outside and show his bold side, demonstrating how agile, fast and smart he is.  This time on our hike, Rio was lagging behind and my husband made a comment on his behavior.  […]

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See the World Through Your Customers’ Eyes

As I read more and more Top 10 year-end lists, I realize that many of the business hits and misses center around a company’s willingness to see the world as their customers see it.   The Good:   Apple knows that every new product they launch has to delight and exceed their loyalists’ expectations.  The Bad:   Gap […]

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