Tag Archives: Customer Service

Turn Customer Service on its Head

I came across an unusual app reviewed by Andy Vuong in the Denver Post in the August 15 edition.  The app is called: FastCustomer, and is available for Apple or Android devices.  Why the big deal about a customer service app?  Because it turns a company’s customer service practice on its head. Instead of waiting […]

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Sage Marketing Quote

Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms.  Perception is all there is! –Tom Peters

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Customer Service–to the Nth Degree

We’ve all heard the stories about Nordstrom taking back snow tires from a valued customer, even though they have never sold snow tires; the great online service provided by Zappos and Amazon, and how exceptional customer service is embedded in the core of Jet Blue. It’s not easy for a large organization to maintain a uniform level of customer […]

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Hiring–Beyond the Resume

Most of us start with a resume or CV as a first screen to see if a person is qualified to fill a position in our organization.  Then come the judgement areas.  Last week, I read Valeria Mentoni’s blog about hiring people for attitude–particularly when you’re hiring for customer service.  If you missed this great post, click on […]

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